FAQs
QUALITY
Are your dice balanced?
Are your dice balanced?
Our dice are balanced for casual and most tabletop gaming needs. If you require100% precision-balanced dice for professional or high-stakes play, our dice may not be the right fit for you.
What materials are your dice made from?
What materials are your dice made from?
We offer dice in a variety of materials, including resin, acrylic, metal (Nickel Alloy), and real gemstone! Feel free to send an email if you're unsure about a certain set!
What’s the best way to care for my dice?
What’s the best way to care for my dice?
- Resin Dice: Store them in a padded case to prevent scratches.
- Metal Dice: Roll them on a soft surface like a dice tray to protect your table (and your dice!).
- Gemstone Dice: These are fragile, roll them gently on a dice tray and store them in a secure, padded case.
If I don’t like my dice, can I get a refund?
If I don’t like my dice, can I get a refund?
Absolutely! We offer a 30-day, no-questions-asked return policy from the date of arrival.
General questions
PAYMENT
What payment methods are available?
What payment methods are available?
We accept all major credit cards, like MasterCard, Visa Card, Diners, and American Express. Also, payment made from Paypal.
How can I make an order with a promotional code?
How can I make an order with a promotional code?
If you have a Geloho promotional code. Once in “Checkout”, below your order is a “Promotional Code” box. Enter the code and click “apply.” Your discount will appear to the right.
What is your privacy policy?
What is your privacy policy?
You can find our Privacy Policy here
What should do when I cannot complete the payment via Paypal?
What should do when I cannot complete the payment via Paypal?
If you have some problems with your payment please feel free to contact us with your order detail.
SHIPPING
Do you ship free worldwide?
Do you ship free worldwide?
Free shipping on orders over $49.99. For orders under $49.99, a $5.99 shipping fee applies.
Where do you ship to?
Where do you ship to?
US，UK， GE， AU， CA，FR，IR，NZ
How long will it take to receive my order?
How long will it take to receive my order?
8~16 Days
Can I track my order?
Can I track my order?
Yes, We will send you email about Tracking number. or you can contact us: customer@geloho.com to get tracking info.
RETURN & CANCEL
How can I cancel an order?
How can I cancel an order?
Orders can only be canceled within 24 hours after placing the order. Contact customer@geloho.com to cancel an order. Any order cancelled after 24 hours will be charged with a 30% restocking fee.
Why I didn’t get a confirmation/shipping email?
Why I didn’t get a confirmation/shipping email?
After placing an order you will receive an “Order Confirmation” email with all your order details. We ask you to review your items and shipment address. Therefore, it is important to provide us with a valid email address.
If you didn’t receive a confirmation email, please check your spam box.
If you have further questions about your order please feel free to contact us.
What do I do if I received an incorrect order?
What do I do if I received an incorrect order?
If you have any issues with your order, please don’t hesitate to contact us via email: customer@geloho.com with your order information. So we can assist you to solve your problem as soon as possible.
What is your return policy?
What is your return policy?
Please check the full return and the cancellation policy here.
What if I receive a defective or damaged item?
What if I receive a defective or damaged item?
Don’t worry — we stand behind our products. We offer a 30-day hassle-free return policy.
If you receive a defective or damaged item, simply send us photos or a short video of the issue via email atcustomer@geloho.com.
Once the issue is confirmed, we’ll send you afree replacement— no need to return the defective item.
So please don’t hesitate to reach out. We’re always here to help!